Unsolicited letter from Jim Wills: (Chris writes - This letter dates from 1998 when Before 'n' After was still a mobile operation - thankfully, in premises, with powerful equipment it now only takes a few hours to do your car - but the attention to detail is just the same.)
"I feel I must write to thank you for all your hard work and expertise that you so cheerfully put in when rustproofing my car yesterday........ I know just how filthy and tiring it can be, but to see you working in what must have been 75 degrees F for some 11 hours was nothing short of miraculous - showing complete dedication to the smallest detail.
The car is really beautiful now, in fact it is a tribute to your extensive efforts of which I am well pleased. I would recommend your services to anyone who wants a thorough job done without any hesitation, in fact I use any opportunity to recommend your services whenever I "talk cars" to anyone, as well as at meetings of the Kent branch of the Jaguar Enthusiasts club.
I have no doubt whatsoever that you have accumulated a very specialised knowledge of your business and, using a variety of specialised equipment, work jolly hard to give absolute satisfaction to your customers. I seriously doubt that even the most ardent D.I.Y. enthusiast could achieve even half the results that your service provides.
Once again, many thanks for your hard work."
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