Please print this page off,
read it and sign it at the bottom and send it to me at the address underneath.
If you wish to borrow the courtesy car please print off, fill in and
& conditions for loan of courtesy car".
(We are out in the sticks with no bus stops nearby so we won't accept
your booking unless you take the courtesy car - unless of course
you have someone with you with in another car.)
If you want us to send you the loaner satnav (recommended if you do not have your own) fill in the loaner satnav terms and conditions
Chris Parkinson, "Before
'n' After", Bungalow Farm, Smeaton Lane, Rugby,
Terms & Conditions for rustproofing your vehicle
A £100 deposit will be required
to confirm your booking. Send a cheque for £100 made out to Chris Parkinson with the date
of your booking and a telephone number on the back together with a signed
copy of this "Terms & Conditions" sheet. You will
receive by return a receipt and confirmation and a very comprehensive
21 page visitor information pack which gives you easy to follow
instructions on how to get here and contains all the information you
will need to get the very best out of Warwickshire. Note that
my own satnav tells me, "you have arrived etc.." about
400 yds short so use the maps I send you for the final 400 yds.
All the local attractions are listed in the 21 page information pack
with their postcode for satnav purposes and the courtesy cars have satnav
installed so you can have a delightful, stress free day out. (
Don't worry if you have not used a satnav before, we will show
you how to use it and its very simple.) On the information pack
you will see the price quoted. This is the price you will pay. (If,
for some reason, the amount is more than you understood from reading
the price list you may cancel by contacting me straight away - I will
return your deposit and cancel your booking)
The balance is payable by cash,
Bankers Draft or Building Society deposit account cheque. No other kind
of payment will be accepted. You should take particular note of these
conditions if you are picking your car up when the banks are closed
because your vehicle will not be returned without payment & no cheques
(apart from the above two types) will be accepted.
Your Day out - you are
welcome to use the courtesy car all day. Customers are kindly
requested to come in a relaxed frame of mind with the intention of enjoying
their day out in Warwickshire.
Your vehicle is insured for
£50.000 in my premises When you arrive at my premises your vehicle
will be inspected by myself together with you the customer and any existing
damage to paintwork, bumpers etc will be noted on a "check sheet".
When the car is handed back to you, you will be asked to inspect the
car and sign the check sheet to indicate that the car is being returned
to you in the same condition that you brought it in. I have insurance
to cover your vehicle up to £50.000. If your vehicle is worth more
than this I can arrange extra cover for a day for a small charge.
You receive your car back thoroughly
cleaned. Your vehicle will be thoroughly cleaned & washed before
it is given back to you. You may find there are still some small smears
of Waxoyl here and there. These smears are easily removed
with Mer, Autoglym or any other good car polish. I know that for most
of my customers, waxing their pride and joy is their greatest pleasure
in life. In order to keep costs down it makes sense therefore to leave
this final detail finishing to customers. Please do not worry
about this. Most customers are highly delighted to get their car back
with the bodywork a good deal cleaner than when it came in. If you are
one of those people who meticulously leathers off the vehicle every
time it gets wet however, you will probably have to do this final finishing
which requires nothing more than your usual waxing of the car with Mer
or Autoglym. If you are still worried about this, I can demonstrate
to you on the day how easy it is to remove any last traces of Waxoyl
with Mer or Autoglymn. If you still feel unable to accept this and require
me to carry out the final detail finishing there will be an extra charge
of £50 for waxing your car.
Oozing Waxoyl will reassure
you that the job has been done properly. You will find that Waxoyl will
ooze out of the doors, boot lid, bonnet lid and wings for a while.
I will give you some very absorbent towelling rag to wipe this off.
I would advise you to let it drip for about 3 days and then wipe it
off with some white spirit. (It should have finished dripping
after about 3 days.) Waxoyl does no harm at all to paintwork, and is
very light and easily removed, even when dry, with white spirit. You
will find some Waxoyl usually drips out of the car onto the drive when
the car has just been rustproofed (particularly on very hot days).
For the first day or two therefore, you may want to park the car where
this is not going to be a problem or just put a dustsheet down in the
If you inspect the underbody
after 3 days you will see what a good job I have done . I clean the
underneath of the vehicle really thoroughly. When you first get your
car back the black Waxoyl underneath will appear very thick. However
after about three days, it will shrink right back to a very thin film
(dry film is one fifth the thickness of wet film). This thin film gives
a clean, crisp look to the underbody (unlike the dreaded "bitumen
sludge") You will be able to see every detail. Even spot welds
are visible through the film. You will now be able to see how I have
got your vehicle incredibly clean underneath. All the road dirt, flaky
old rust and loose paint and underseal have been removed. You should
particularly feel inside the wheelarch lips with your finger tips. Notice
how clean they are and how thoroughly they have been coated with Waxoyl
I take great care not
to make any marks on the upholstery. You should just check when you
receive your car back that there are no marks because if there are it
is very easy for me to remove them on the spot with a cloth and a little
bit of white spirit.
You will find a smell of Waxoyl
lingers for about 2 or 3 weeks after the car has been rustproofed. The
smell will be particularly strong just after rustproofing. The
smell will be strong for about 2 or 3 days and will then gradually disappear.
I go to great lengths to be
absolutely reliable as many customers travel great distances to have
their vehicle "Before 'n' After'd". I have back ups
for all equipment. Water pipes are properly lagged and there is
a spare, lagged, water tank in case of any interruption in the
water supply. On the very rare occasions when I do have problems I will
usually be able to warn you in time and re-book you. There is a very
remote chance that I may have a problem while you are on route and I
am unable to contact you in time. This happened to only two customers
last year so the chances of it happening are about 0.1% or one in a
thousand. If for some reason, I cannot do your car and am unable to
contact you in time the following terms will apply: Customers will have
the option of cancelling their booking and in this case the deposit
will be refunded. In the case of cancellation of the booking no other
compensation will be paid. If customers have travelled less than 100
miles, they have the option of rescheduling the booking and receiving
a £50 discount.. If customers have travelled more than 100 miles
but less than 300 miles they have the option of rescheduling and receiving
a £100 discount. If customers have travelled more than 300 miles the
vehicle will be rustproofed for half price and the customer will receive
a grovelling apology! My decision will be final on what distance
has been travelled.
Many customers travel long
distances to bring their vehicle to me. Quite a few even travel from
Scotland. Customers are able to travel this distance because they have
complete confidence in my work and I would never betray this confidence.
I rustproof each customer's vehicle as if it was my own. Due to the
nature of what I do it is vital for me to protect my reputation. As
the sole specialist since 1987 I consider myself to be the only person
who has the expertise to make any judgements about the quality of the
job. In order to protect myself in case of misunderstandings (or very
occasionally - bad faith), I have to make the following a condition
of accepting your vehicle for rustproofing:
If, for some reason, you are
dissatisfied with my work you can bring your vehicle in for inspection
and rectification if necessary. My decision on what rectification needs
to be done will be final. No refunds will be given in any circumstances.
If you do not accept these terms and you are not prepared to bring your
vehicle in for rectification in case of problems, please do not proceed
with your booking.
£100 deposit required to confirm
booking. The balance is payable by cash, Bankers Draft or Building Society
deposit account cheque. No other kind of payment will be accepted.
You should take particular note of these conditions if you are picking
your car up when the banks are closed because your vehicle will not
be returned without payment & no cheques (apart from the above two
types) will be accepted.
Land Rover models One of the
pleasures of rustproofing Land Rover & other 4 x 4 vehicles is that
most of the rustproofing can be fairly easily inspected. Customers are
usually astonished and delighted with the results and my Land Rover
Customer Survey mailshots show nearly 100% satisfaction. In order to
protect my reputation I have to make the following proviso however.
On all Land Rover models (Range Rovers, Discoveries etc. etc.) , there
are several hundred fittings on the underbody and chassis. On the back
axle alone there are about 35 fittings. Most fittings require to be
sprayed from at least six different angles to ensure 100% coverage.
It takes 30 litres of Waxoyl and several thousand pulls of the gun trigger
to cover the underbody (not including cavities, inside of chassis etc.
which take about another 10 litres of Waxoyl) While I am always trying
to achieve 100% coverage, this cannot be guaranteed and customers will
have to accept 99% coverage. In practise this means that when you take
your vehicle to have a new exhaust fitted you may see a few dry spots,
usually no bigger than a coin. If this is unacceptable, I am willing
to spend an extra hour or so chasing the last 2 or 3 dry spots to ensure
100% coverage but I will have to charge an extra £100. (You also have
the option of making a note of these dry spots and bringing the car
back to me for free touching up).
Dogs. I do not allow dogs in the courtesy car. So unless you are very young and fit and enjoy walking all day please do not bring dogs as it will severely limit your options. It is a particularly bad idea to bring a dog in the winter months if you are not young and fit. There is nowhere to sit in my premises. So if I am late finishing your vehicle for some reason and you have a dog and it is cold and/or wet you will be severely inconvenienced. If you are young and fit and come in the summer with your dog, both of you can have a very enjoyable time because there is a lovely walk across Newbury Common and then along the canal (with plenty of rabbits to chase on the common!)
Please make sensible arrangements
for travelling, particularly in winter. If you are coming
a long way, why not make arrangements to stay overnight in the
B & B's I list in my information pack?
I cannot concentrate on your car properly if I am worried about your welfare and it just makes my day thoroughly miserable if I think you are not having an enjoyable day. A couple came down from Scotland once with their dog in the winter. They drove all the way down through the night to get to my premises for 9am. It was a horrible cold and rainy day. Their Land Rover 90 was extremely rusty and it took a lot of time to blast off all the rust so I was very late finishing it . They refused my offer to pay for them to stay at my recommended B & B saying that they had "commitments" at home they had to get back for. So they then drove all the way back to Scotland. I felt thoroughly miserable. So please take heed of the previous two paragraphs: please only bring a dog in the summer months and only if you are young and fit and please make sensible arrangements for travelling because bear in mind that I cannot speed up the process of rustproofing your car and I will not be pressurized into taking short cuts because I have my reputation to consider . It has to take the time it takes to do a proper job and I will not release the car until I am thoroughly satisfied with it even if it has already been paid for.
Damage It is extremely
rare for any damage to be caused to a customer's vehicle by myself.
No damage has ever been caused by myself to a vehicle either by
the pressure wash or by the waxoyling process. (Land Rovers
are designed to withstand regular - even daily - pressure washes).
About once a year a vehicle will develop a fault during the work.
In previous cases this has always proved to be caused by some kind of
bodged electrical or other repair done before the vehicle was brought
to me. If I am aware that I have done damage
I will of course inform you and give you a signed statement admitting
liability and ask you to pay for your car normally. You will not
be allowed to leave without paying and your car will not be released
until you have paid. You should then get
an estimate for putting the car back to the condition it was in before
the damage was caused.
Please note that under law
you have a "duty to mitigate my losses". What
this means is that putting the damage right has to be done at a reasonable
cost and if I think your first estimate is too high I may ask you to
get a second estimate. When we are both happy that the work can
be done satisfactorily and at reasonable cost I will send you a cheque
for half the amount on the estimate. You should then send
me the original vat invoice for the repair (this is for my accounts)
once the work has been carried out and I will send you a cheque for
the remaining balance. Please note that I will only
pay for the vehicle to be put back to the condition it was in before
it was brought to me. No claims for "diminution of value"
will be accepted. In cases where a fault is noticed which I was
unaware of and which the customer attributes to myself,
please note that I will require proper evidence that the fault has been
caused by myself. I may require a report (a phone call will
usually do) from a garage and in the case of some kind of aftermarket
electrical installation it is very likely that I will need a written
report from the installer and/or the manufacturer.
Delays I am usually
fairly efficient and try and finish within my advertised times but please
make contingency plans just in case I am an hour or two (or even more)
later than advertised. (Please note that advertised times are an indication
only - they do not constitute an undertaking on my part and should
not be interpreted as a contract - if time deadlines are always extremely
important to you, may I respectfully suggest doing a google search
for "type A personality") If I have your mobile phone
number I can phone you and warn you and this should not be any hardship.
For example you could perhaps fit it in an impromtu evening meal nearby
before picking the vehicle up.
Please note that while I always try to make sure the courtesy
car you have booked is available for you, for various reasons
it is sometimes not possible to provide it. (So please do not
make business appointments which rely on using the courtesy car).
In these rare cases I will drop you off at your chosen local attraction.
The courtesy cars are meant for touring the local area - they are not
meant for motorway dashes or to make long business trips. For
this reason there is a £50 surcharge if you do more than 100 miles.
If for any reason you are dissatisfied
with my work you can bring your vehicle in for inspection and rectification
if necessary. My decision on what rectification needs to be done
will be final. No refunds will be given in any circumstances.
Please print this page off,
read it and sign it at the bottom to indicate that you accept the conditions
and send it me. If you wish to borrow the courtesy car please
print off :"terms & conditions for loan of courtesy car."
Date of rustproofing booking